Shipping policy

Shipping Policy

Thank you for shopping with The Pixie Lantern Co. Each order is carefully prepared and packed by hand before beginning its journey to you.

Processing Times

Please allow 2–4 business days for your order to be prepared before shipping. Processing times do not include weekends or holidays. During launches, holidays, or periods of high order volume, processing may take a little longer.

Shipping

We currently ship within the United States.

Standard shipping is available for $8.00, with free standard shipping on orders of $70 or more. Express shipping is available for $15.00.

Estimated delivery times shown at checkout begin after your order has been processed and are estimates rather than guaranteed delivery dates.

Local Pickup & Delivery

Free local pickup is available at checkout for eligible orders. You will receive a notification when your order is ready for pickup. Please wait until you receive your ready-for-pickup notification before arriving.

Local delivery is available within a 15-mile delivery area. A $25 minimum order is required. Local delivery is $5, with free local delivery on orders of $40 or more. Please allow up to 2 business days for local delivery. You’ll receive a notification when your order is on the way.

Tracking

When your order ships, you will receive shipping confirmation and tracking information at the email address provided during checkout.

Warm Weather Shipping

Wax melts are sensitive to heat. During warmer months, please monitor your tracking information and retrieve your package as soon as possible after delivery. Packages left outdoors, in mailboxes, or in direct sunlight may soften or melt.

If your order arrives with a heat-related issue that significantly affects the product, please contact us and include your order number and photos so we can review the situation.

Incorrect or Damaged Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging when possible so we can help.

Address Accuracy

Please double-check your shipping address before completing your order. The Pixie Lantern Co. is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Questions

Have a question about your shipment? Please reach out through our Contact page and we'll be happy to help.